Curriculum Vitae

Professional Experience

Notre Dame de Namur

Belmont, CA

Resource and Achievement Support Mentor (RASM) August 2025 – Current

Populations served: Graduate students.
Provide one-to-one support for academic success resources and campus engagement opportunities.
Assist students and faculty with ASC services, CETL studio access, and campus programming.
Welcome students and guests to the ASC lounge, fostering an inclusive and supportive environment.
Contribute to special events celebrating NDNU’s diverse community.

Admissions Counselor January 2025 – August 2025

Population served: prospective graduate students.
Achieved an 89% application-to-admission conversion rate by fostering trust and maintaining high-frequency, personalized communication with prospects.
Guided candidates through the entire enrollment lifecycle (inquiry to deposit), ensuring a seamless experience by proactively addressing concerns and building long-term rapport.
As a brand ambassador at recruitment events, engaged potential applicants through dynamic dialogue and tailored program information.

Mentor – NDNU STARS Grant – provide mentorship to undergraduate psychology students Academic Year 2024 – 2025

Horizon Treatment Services, Inc.

Hayward, CA

Case Manager – LAMBDA Drop-In Center August 2024 – December 2024

Populations served: LGBTQIA+ ages 12-25
Delivered comprehensive, client-centered case management to a culturally diverse caseload, assessing socioeconomic barriers and facilitating access to community resources.
Collaborated within a multidisciplinary team (senior management, program staff, and external partners) to coordinate continuity of care and advocate for client needs.
Maintained rigorous clinical documentation in compliance with agency protocols and privacy standards (HIPAA), ensuring accurate tracking of client progress and outcomes.
Participated in program evaluation and development, analyzing service delivery gaps to enhance client retention and therapeutic outcomes.

San Jose, CA

Office Admin – Mission Street Sobering Station July 2023 – July 2024

Populations served: unhoused, DUI, SMI, AUD and SUD
Facilitated the intake and screening process for prospective clients, utilizing active listening to build rapport and gather preliminary clinical history.
Performed initial triage for high-need individuals, identifying risk factors and immediately linking vulnerable clients to priority services and crisis resources.
Managed confidential client records and sensitive data, conducting regular quality assurance audits to ensure full compliance with ethical and legal standards.
Orchestrated administrative workflows to support clinical leadership, prioritizing tasks in a high-paced environment to maximize provider availability.

Anchor Garden & Rental Center, Inc. Mt. Vernon, IL

Operations Manager – HR, Compliance, Sales, & Service August 2021 – June 2022

VCA Animal Hospitals Multiple Hospitals, CA

Supervisor – Client Service: San Carlos, CA August 2020 – August 2021

CSR – Client Service: San Jose, CA October 2018 – August 2020

Affiliations